Thursday, February 14, 2008

Finally, the Survey Results.

Thank you to everyone who took time to fill out the survey.

It has been so long since I closed the Buckingham Retail Survey to responses, that I am sure you’ve all forgotten exactly what was in it, so here goes…

The background: Georgetown Strategic Capital is hoping to tear down the CVS/Ravi Kabob, the Glebe Market, and the El Paso/Popeye’s Chicken buildings on the corner of N. Glebe Road and N. Pershing Drive. In their place will go two larger buildings, four storeys each, with ground-floor retail and apartments above.

At a county Design Review Committee meeting, I saw the amount of retail space that might still be available, and I thought to create this survey and ask everyone what they would like to see fill that space. The survey was broken into three basic parts: restaurant; grocery store; general retail.

After this survey was posted on Jan. 25, Georgetown Strategic has said that they are interested in the results. (Click here, for the original story).

The results: 67 people responded over a two-and-a-half week period. Sixty-five of you admitted where you live: 30 in Buckingham; 19 in Arlington Forest; 3 in Ballston; 2 in Ashton Heights; 8 in other Arlington neighborhoods; 3 outside Arlington.

The surprises: I thought I was the only person who wanted a hardware store. Turns out I’m not. “Hardware Store” eked second place from “Gardening/Plants.” Both Hardware and Gardening had 19 people choose them as one of their top three choices in general retail, but more people put hardware as their first choice (10 to 5).

“I hate driving to Ayres Hardware,” wrote one respondent, “but that is better than the awful Home Depot on [U.S. Route] 50. A neighborhood hardware store is desperately needed!”

Another surprise that I only just noticed now: clothing stores rated horribly. I put eight types of clothing stores on the survey (everything I could think of from children’s to shoes to “specialty”), and only three people marked any of the choices—2 in children’s clothing, and 1 in women’s fashions.

A book/magazine store was the overall favorite in General Retail (26 people listed it as a top three choice). That’s not really a surprise when you realize that Café/Coffeeshop was the hands-down winner in the Restaurant section. Looks like people want someplace to go, sit and read the paper. That is just a guess. Interestingly, “Book/Magazine” only had 11 people of the 26 list it as their top choice; that is just one more than “Hardware.”

No surprise here: Trader Joe’s was a hands-down winner in the grocery store section (43 of 67 respondents chose it). I knew it would be the top winner, given the power of suggestion. I had reported in an earlier story (click here) that Georgetown Strategic Capital had spoken with Trader Joe’s about possibly moving in. Then I also made Trader Joe’s a choice on the survey. I would have expected TJ to do well just because of that—people would gravitate toward it because it is a known brand, in the news, and it’s right there on the survey.

But I also knew one other unreported fact: people were emailing me and stopping me on the street to ask about the chances of a Trader Joe’s. I think Georgetown Strategic really hit the vein with that idea. It felt like the Second Coming.

“Trader Joe’s would be cool. A locally owned store would be ideal but in this day and age that's gotta be tough. The only problem with Trader Joe's is that it doesn't really fit the ethnic profile of the neighborhood currently. The Latinos would be left hanging, hopefully who ever moved in would be sensitive to that situation and provide some variety,” wrote one respondent.

The “duh” and “d’oh!”: First the “d’oh!” I didn’t give “Dunkin Donuts” any space on the survey (d’oh!), so a couple people gave it as a response in the comment portion of the Restaurant Section. It’s probably best that I didn’t put the Double-D on as I would have bold faced and underlined it, to make sure it won success at Trader Joe’s’s level. (I believe the donut chain is still in its expansion plan that I waxed poetic about two Septembers ago, click here and then scroll down to read my piece.)

Now the “duh.” A neighborhood pub. Slap my forehead and call me Willie! I thought of “diner” and “sit down/family style restaurant,” but I did not come up with “corner pub,” so someone else did. Bless you, corner pub idea giver.

What follows below (you can just scroll down to see each piece, or click the links) is basic reporting on what is in the survey. No real analysis, barebones stuff.

I do have a couple stories that I will be getting to, so keep an eye out for them. In the meantime, enjoy the view in the community's ideas...

  • Survey Results: Restaurants
  • Survey Results: Groceries
  • Survey Results: General Retail
  • Survey Results: Government Offices

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  • Survey Results: Restaurants

    Thirty-five of the 67 respondents checked that they “most wanted” a café/coffeeshop/bakery, that is 52.2%. Sit-down family-style restaurant came in second with 20.9% of the vote. Five people chose “we do not need another restaurant.”

    What’s intriguing, too, is that 26% of the respondents on the last question of this section chose “I do not want this type restaurant” for upscale restaurant. This was a question that asked whether you wanted a chain, or locally-owned joint. Better than one-in-four people out there do not want Chef Geoff (or any other haute cuisine connoisseur) to open his next place in Buckingham.

    (Click to enlarge the image.)

    Also, on the point-and-click portion of the survey, people favor the independents, but they are willing to consider the chains, if the written comments are any indication.

    “Though I said independent, you can never have enough Dunkin' Donuts!” wrote one respondent.

    And what they most want is American food (36.4%). The other ethnicities listed were rather evenly distributed, though Italian (12.1%) and Indian (9.1%) were a little better than say “African.” “Other” took second place. Here’s some of what 15"Other" people wrote in the comment field:

  • “Corner Pub/Tavern”
  • “French! A true coffee shop/bakery that is NOT Starbucks. Maybe Java Shack or Murky wants to expand???”
  • “A decent quality deli.”
  • “Deli/Sandwich shop type food. For example, Cosi/Panera/Pot Belly's type restaurant with sandwiches, soups, salads, etc., but wouldn't need to be these specifically.”
  • “Coffee shop/cafe something that is not Starbucks would be great! Cheap cup's of drip for the working class and baristas pulling shots for the yuppies that'll be flooding the neighborhood. Bagels? Good soups?”
  • “There are a number of ethnic restaurants in the area that are terrific. However, I'd a place where we can walk and get American food.”


    I left a comment section where people could suggest restaurants. Here are some of the 16 responses:

  • Olive Garden
  • Noodles & Co
  • “I would like a restaurant where I can take my children, maybe sitdown and takeout like the Liberty Tavern.”
  • “Starbucks would be wonderful!!!”
  • “Trader Joe's, Yes Organic Market, Murkey Coffee II, Dunkin Donuts!, Cosi, Chipotle, Mom and Pops welcome!”
  • “I don't want a chain like Starbucks but I would like a place that will attract young professionals. Something like Talula and Wine Bar would be nice.”
  • “Lebanese Taverna, Julia's empanada's, I am open.”
  • “Still don't need another restaurant.”

    On to Survey Results: Grocery Section

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  • Survey Results: Grocery Section

    As reported, Trader Joe’s was the winner in this section with 64.2% of the vote. The next closest response is the comment section, at 11.9%, in which people extolled the virtues of Trader Joe’s.

    Seven people chose “Yes, Organic Market” while 6 chose “Locally-Owned Store.” No one chose a “7-11 style” convenience store or “ethnic grocery.” Three of the 67 respondents said the neighborhood does not need a grocery store at all.

    Eight people left comments at the bottom of the section:

  • “I used to live in Old Town a couple of blocks from Balducci's. I loved that store! So I wouldn't mind having a place like that here.”
  • “I don’t care about the above [selections] EXCEPT no 7-11 please.”
  • “I know the space isn't big enough for a Costco, but I'd love to have another Costco nearby to ease the crowding at the Pentagon City one.”
  • “Trader Joe's/Whole Foods/Yes!” [Five of the eight respondents gave kudos to the Trader Joe’s space.]

    The one thing people thought any grocery store in Buckingham did NOT need was a soda fountain (only 6.6% of the people checked it). After that, people wanted it all, from fresh produce (93.4% of the people said they wanted that) to Fresh Meats (68.9%), to a Deli (50.8%). Other choices did not fare as well, but were still significant, people want Canned Goods (45.9%), Latino Foods (37.7%), and Bulk Items (27.9%).

    (Click to enlarge the image.)

    Quotes from the “what else would you like to see in a grocery” area (24 responses):

  • “Something like Trader Joe's - organic and gourmet, but inexpensive.” [“Trader Joe’s” appeared seven more times in these comments. To be fair, five of the eight who remarked here might be the same five as in the comment section above.]
  • “I'd love to see a store that did NOT serve any alcoholic beverages...”
  • “Clean, family friendly, affordable for locals.”
  • “Cheese (good cheese, properly cared for)”
  • “Parking issues addressed. There is very little there.”
  • “A small, clean deli/grocery. (A NYC-style grocer.)”
  • “Large organic selection of all types of foods”
  • “Whole Foods” appeared once.

    On to Survey Results: General Retail

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  • Survey Results: General Retail

    As I wrote earlier, “Book/Magazine,” “Hardware,” and “Garden/Plants” took the top three spots. Rounding out the general retail section of choices that had double digits of responses: “Office Support/Kinko’s” (14 respondents chose it—another surprise to me) and “Beer/Wine” (11 responses). All other choices won 9 or fewer responses (there are waaaaay too many to list here; see the chart below).

    This section produced some interesting comments, though:

  • “A small hardware/bike/work wear type store could work in the neighborhood. The dollar store is worthless. It would be nice not to have to go to home depot to pick up a couple dry wall anchors, fluorescent bulbs, etc.”
  • “A dance studio, such as Arlington Center for Dance, which recently moved to Falls Church—or other business that appeals to families and attracts customers throughout the day, not just at mealtimes.”
  • “Bring back Mrs. McGregor's [Garden Shop], formerly of Arlington Forest [Shopping Center], now in limboland somewhere on Wilson Blvd.”
  • “Ayers Yoga studio; place for civic association.”
  • “The area has a major security problem, as crime is high in the area. Banks have good security. One would help make the area safer. There should not be any liquor stores, discount markets, places for day laborers to visit or to loiter, or anything else that might detract from area. The shopping center should serve an upscale clientele who will complain to the authorities when a crime occurs. This will help reduce crime.”
  • “Would love to see a used CD store. Maybe Orpheus Records since he's losing his lease in Clarendon.”
  • “Ice cream” appeared three times in 16 comments.

    (Click to enlarge the image.)

    On to Survey Results: Government Offices

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  • Survey Results: Government Offices

    I admit to adding this section at the end. I was walking someplace in town, Clarendon I think, and saw that some storefront space was a governmental-type space, and wondered if people would want some of that here. So I came up with a few that I thought might have been of interest. The choices were: Police Substation; Day Laborer Site; Housing/Immigration help; Library branch, and respondents could check all that they like (so the percentages do not necessarily add up to 100).
    (Click to enlarge the image.)

    The police won easily with 55% of the vote (33 of 60 responses to this question). If you read this site regularly, you know that AHC, Inc., which owns the Gates of Ballston, is working with the police to find space once again in the neighborhood. Library branch came in at 40%. Thus far, I was not surprised.

    “A Library Branch would be WONDERFUL, but I would not be opposed to the space being used for the other services, as I am sure they are needed,” wrote one respondent.

    Responses to the other two choices, the Day Laborer/Job Training site (30% of the responses said the county should consider it) and Housing/Immigration Help (23.3%), I’ll admit surprised me quite a bit. If one-in-three people in this community really are willing to consider a Day Laborer site in Buckingham, I think that’s significant. Nearly one-in-four want to see some help with housing.

    Fifteen percent of the people who responded said “The county should not put an office in Buckingham” and 3.3% said that the county should not use this retail space but find space elsewhere.

    Other options that people listed in the comments:

  • DMV Express
  • Commuter store
  • Daycare Center

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